Directions to use Volatatia to make calls if a LEP (limited English proficient):
WHEN PLACING A CALL:
1. Dial: 1-423-919-9525.
2. Enter on your telephone keypad or provide the representative:
- Press 1 for Spanish.
- Press 2 for all other languages, and speak the name of the language you need or enter the language ID found on table below at the prompt.
- ENTER ACCESS CODE FOR TENNESSEE HIGH (61506)
- An Interpreter will be connected to the call.
3. Brief the Interpreter. Summarize what you wish to accomplish, and give any special instructions.
- ADD THE LEP (limited English proficient) individual to the line.
- Say "End of Call" to the interpreter when the call is completed.
WHEN RECEIVING A CALL:
- Use Conference Hold to place the Limited English speaker on hold.
- Follow Steps 1 through 4 as outlined above.
|
LANGUAGE |
ID
|
|
Afrikaans
|
1
|
|
Akan
|
2
|
|
Albanian
|
3
|
|
Sign Language (ASL)
|
4
|
|
Amharic
|
5
|
|
Arabic
|
6
|
|
Armenian
|
7
|
|
Adele (Gidire)
|
8
|
|
Assyrian
|
9
|
|
Azerbaijani
|
10
|
|
Azeri
|
11
|
|
Bajuni
|
12
|
|
Bambara
|
13
|
|
Basque
|
14
|
|
Tonga (Chitonga)
|
15
|
|
Belarusian (Belorussian)
|
16
|
|
Bengali
|
17
|
|
Berber
|
18
|
|
Bosnian
|
19
|
|
Bulgarian
|
20
|
|
Burmese
|
21
|
|
Otomi
|
22
|
|
Cantonese
|
23
|
|
Catalan
|
24
|
|
Chaldean
|
25
|
|
Chamorro
|
26
|
|
Teochew (Chaochow)
|
27
|
|
Chavacano(Chabacano)
|
28
|
|
Falam Chin
|
29
|
|
Chuukese (Trukese)
|
30
|
|
Cree
|
31
|
|
Croatian
|
32
|
|
Czech
|
33
|
|
Dakota (Dakhota)
|
34
|
|
Danish
|
35
|
|
Dari
|
36
|
|
Dinka
|
37
|
|
Dhivehi (Maldivian)
|
38
|
|
Dutch
|
39
|
|
English
|
40
|
|
Estonian
|
41
|
|
Ewe
|
42
|
|
Fante
|
43
|
|
Farsi
|
44
|
|
Fijian
|
45
|
|
Finnish
|
46
|
|
Flemish
|
47
|
|
French
|
48
|
|
French: Canadian
|
49
|
|
Fukienese
|
50
|
|
Fula
|
51
|
|
Fulani
|
52
|
|
Fuzhou
|
53
|
|
Ga
|
54
|
|
Gaddang
|
55
|
|
Gaelic
|
56
|
|
Gaelic-irish
|
57
|
|
Gaelic-scottish
|
58
|
|
Georgian
|
59
|
|
German
|
60
|
|
Rohingya
|
61
|
|
Guarani
|
62
|
|
Gujarati
|
63
|
|
Haitian Creole
|
64
|
|
Hakka-Taiwan
|
65
|
|
Hakha Chin (Lai)
|
66
|
|
Hassaniyya
|
67
|
|
Hausa
|
68
|
|
Hebrew
|
69
|
|
Hindi
|
70
|
|
Hmong
|
71
|
|
Hungarian
|
72
|
|
Ibanag
|
73
|
|
Ibo
|
74
|
|
Icelandic
|
75
|
|
lgbo (Ibo)
|
76
|
|
llocano
|
77
|
|
Indonesian
|
78
|
|
lnuktitut
|
79
|
|
Italian
|
80
|
|
Jakartanese
|
81
|
|
Japanese
|
82
|
|
Javanese
|
83
|
|
Kanjobal
|
84
|
|
Karen
|
85
|
|
Kayah (Karenni)
|
86
|
|
Kashmiri
|
87
|
|
Kikuyu
|
88
|
|
Kinyarwanda
|
89
|
|
Kirundi
|
90
|
|
Korean
|
91
|
|
Kosovan
|
92
|
|
Kotokoli
|
93
|
|
Krio
|
94
|
|
Kurdish
|
95
|
|
Kurmanji
|
96
|
|
Lakota
|
97
|
|
Lao (Laotian)
|
98
|
|
Latvian
|
99
|
|
| LANGUAGE |
ID |
|
Lingala
|
100
|
|
Lithuanian
|
101
|
|
Luganda
|
102
|
|
Luo
|
103
|
|
Lusoga
|
104
|
|
Luxembourgeois
|
105
|
|
Maimai
|
106
|
|
Macedonian
|
107
|
|
Malagasy
|
108
|
|
Malay
|
109
|
|
Malayalam
|
110
|
|
Maltese
|
111
|
|
Mandarin
|
112
|
|
Kaonde
|
113
|
|
Mandinka (Mandingo)
|
114
|
|
Marathi
|
115
|
|
MarshalIese
|
116
|
|
Mien
|
117
|
|
Mirpuri
|
118
|
|
Mixteco
|
119
|
|
Moldovan
|
120
|
|
Mongolian
|
121
|
|
Montenegrin
|
122
|
|
Navajo
|
123
|
|
Neapolitan
|
124
|
|
Nepali
|
125
|
|
Nigerian Pidgin
|
126
|
|
Norwegian
|
127
|
|
Oromo
|
128
|
|
Pahari
|
129
|
|
Papiamento
|
130
|
|
Pashto
|
131
|
|
Patois
|
132
|
|
English: Pidgin
|
133
|
|
Polish
|
134
|
|
Creole Portuguese
|
135
|
|
Portuguese
|
136
|
|
Pothwari
|
137
|
|
Pulaar
|
138
|
|
Punjabi
|
139
|
|
Putian
|
140
|
|
Quichua
|
141
|
|
Romanian
|
142
|
|
Russian
|
143
|
|
Samoan
|
144
|
|
Sango
|
145
|
|
Serbian
|
146
|
|
Shanghainese
|
147
|
|
Shona
|
148
|
|
Sichuan
|
149
|
|
Sicilian
|
150
|
|
Sindhi
|
151
|
|
Sinhalese
|
152
|
|
Slovak
|
153
|
|
Slovenian
|
154
|
|
Somali
|
155
|
|
Soninke
|
156
|
|
Sarani
|
157
|
|
Spanish
|
158
|
|
Arabic: Sudanese
|
159
|
|
Sundanese
|
160
|
|
Susu
|
161
|
|
Swahili
|
162
|
|
Swedish
|
163
|
|
Sylhetti
|
164
|
|
Tagalog
|
165
|
|
Taiwanese
|
166
|
|
Tajik
|
167
|
|
Tamil
|
168
|
|
Telugu
|
169
|
|
Thai
|
170
|
|
Tibetan
|
171
|
|
Tigre
|
172
|
|
Tigrigna (Tigrinya)
|
173
|
|
Toishanese
|
174
|
|
Tongan
|
175
|
|
Toucouleur
|
176
|
|
Tshiluba
|
177
|
|
Turkish
|
178
|
|
Twi (Ashanti)
|
179
|
|
Ukrainian
|
180
|
|
Ulster-scots
|
181
|
|
Urdu
|
182
|
|
Uyghur
|
183
|
|
Uzbek
|
184
|
|
Vietnamese
|
185
|
|
Visayan
|
186
|
|
Welsh
|
187
|
|
Wolof
|
188
|
|
Yiddish
|
189
|
|
Yoruba
|
190
|
|
Yupik
|
191
|
|
Greek
|
192
|
|
Filipino
|
193
|
|
Yunnanese
|
194
|
|
Zapoteco
|
195
|
|
Zarma
|
196
|
|
Rakhine
|
197
|
|
Zyphe
|
198
|
|
Acholi
|
199
|
|
| LANGUAGE |
ID |
|
Afar
|
200
|
|
Akateko (Acateco)
|
201
|
|
Anuak
|
202
|
|
Apache
|
203
|
|
Bahdini
|
204
|
|
Bahnar
|
205
|
|
Bantu
|
206
|
|
Balinese (Bali)
|
207
|
|
Bassa
|
208
|
|
Bemba (Chibemba)
|
209
|
|
Benaadir
|
210
|
|
Cebuano
|
211
|
|
Mara
|
212
|
|
Matu (Nga La)
|
213
|
|
Senthang
|
214
|
|
Tedim Chin
|
215
|
|
Chipewyan
|
216
|
|
Dzongkha (Bhutanese)
|
217
|
|
Edo
|
218
|
|
Garre
|
219
|
|
Gen
|
220
|
|
Gheg
|
221
|
|
Gokana
|
222
|
|
Gulay
|
223
|
|
Hiligaynon
|
224
|
|
Hunanese
|
225
|
|
Jamaican Patois
|
226
|
|
Jarai
|
227
|
|
Jingpho
|
228
|
|
Jinyu
|
229
|
|
Juba Arabic
|
230
|
|
Jula (Dyula)
|
231
|
|
Kaba
|
232
|
|
Kamba
|
233
|
|
Kannada
|
234
|
|
Arabic: Yemeni
|
235
|
|
Kazakh
|
236
|
|
Kham
|
237
|
|
Khana
|
238
|
|
Khmer (Cambodian)
|
239
|
|
Kiche
|
240
|
|
Kimiiru
|
241
|
|
Koho
|
242
|
|
Kpelle
|
243
|
|
Krahn
|
244
|
|
Kunama
|
245
|
|
Marka
|
246
|
|
Mbay
|
247
|
|
Mizo
|
248
|
|
Mnong
|
249
|
|
Arabic: Moroccan
|
250
|
|
Mortlockese
|
251
|
|
Napoletano
|
252
|
|
Ngambay
|
253
|
|
Nuer
|
254
|
|
Nupe
|
255
|
|
Chewa (Nyanja)
|
256
|
|
Nyoro
|
257
|
|
Ojibway
|
258
|
|
Palauan
|
259
|
|
Pampangan
|
260
|
|
Masalit
|
261
|
|
Plautdietsch
|
262
|
|
Pohnpeian
|
263
|
|
Rade
|
264
|
|
Pugliese
|
265
|
|
Seraiki
|
267
|
|
Soga
|
268
|
|
Tooro
|
269
|
|
Turkmen
|
270
|
|
Tzotzil
|
271
|
|
Wodaabe
|
272
|
|
Wuzhou
|
273
|
|
Persian
|
274
|
|
Kizigua
|
275
|
|
lsan
|
276
|
|
Zulu
|
277
|
|
Kankanaey
|
278
|
|
Wu
|
279
|
|
Bissa
(Busansi)
|
283
|
|
Fujianese
|
284
|
|
Bari (Karo)
|
285
|
|
Brazilian Portuguese
|
286
|
|
Arabic: Egyptian
|
287
|
|
Arabic: Syrian
|
288
|
|
Grebo
|
289
|
|
Maay
|
291
|
|
Mina
|
292
|
|
Usu
|
293
|
|
Abkhazian
|
294
|
|
Mundani
|
295
|
|
Miskito
|
296
|
|
Waray
|
297
|
|
Zou (Zo)
|
298
|
|