All remote learners: Call 423-652-9430 for assistance.
If an in-person learner has a computer problem please do the following:
1. First, have the student shutdown the computer and turn it back on to see if that fixes their problem.
2. If the problem isn’t resolved, the teacher completes this form: https://forms.gle/Hhi4i5HGrmdYhGNT83.
3. Make sure the student has their files saved to OneDrive; they won’t necessarily get the computer they have back and it is likely that their files will be erased.
4. If the problem is not a lost charger or password reset, the student takes their laptop to the old main office and places their laptop in the laptop bin(across from the teacher mailboxes).
5. If the problem is a lost charger or password reset (can’t login to PowerSchool, Canvas, or the computer), please just complete the form. We don’t need the student’s laptop for that.
6. A replacement computer will be delivered to the student in class. Replacements will not be issued during 3rd period or Homeroom.
If an in-person learner has a computer issue on a day not assigned to be present:
1. Call the Help Desk Hotline at 423-652-9430.
2. Speak to a technician or leave a call back number.
3. A determination will be made as to whether the problem warrants a replacement or can be fixed remotely.
4. If a replacement is needed, the student will be given the option of making an appointment to get a replacement quickly or to wait until they are back at the school on their assigned day and the steps above will be followed.